Effective Date: September 27, 2026
Information We Collect
Account Information
When you create or use a Runvera account, we may collect information such as:
- your email address;
- authentication-related identifiers;
- account creation and login information.
Job Monitoring Information
When you use Job Monitoring, we may store information including:
- Job names;
- unique Job identifiers;
- Ping URLs or ping tokens;
- Ping timestamps and execution history;
- learned or manually configured monitoring intervals;
- grace periods and other monitoring settings;
- Job status information such as Learning, Normal, or Late;
- alert and monitoring history.
AI Agent Monitoring Information
When you use AI Agent Monitoring, we may store information including:
- Agent names;
- unique Agent identifiers;
- monitoring tokens;
- Agent Run identifiers;
- Run start and completion timestamps;
- Run status such as Running, Success, Failed, or Stuck;
- Run duration;
- configured stuck timeout values;
- failed-step information;
- error messages submitted by your application or SDK;
- notification and monitoring history.
Notification Information
We use your account email address or other notification destination you provide to send monitoring alerts and service-related messages.
SDK and API Information
When you use Runvera APIs or SDKs, including @runvera/sdk, we may receive information necessary to identify and monitor the relevant Job, Agent, or Run.
The SDK may automatically submit monitoring events such as Run start, success, or failure information.
You should avoid including passwords, API keys, access tokens, personal data, or other sensitive information in error messages, Agent names, Job names, or other monitoring metadata.
How We Use Information
We use collected information to:
- provide and operate Runvera;
- authenticate users;
- receive and record Job pings;
- receive and record AI Agent Run events;
- calculate expected Job execution intervals;
- determine Job and Agent monitoring status;
- detect Late, Failed, or Stuck conditions;
- send monitoring and service-related notifications;
- maintain execution and monitoring history;
- prevent abuse and improve security;
- diagnose technical problems;
- maintain and improve the Service.
Monitoring Credentials
Ping URLs, ping tokens, Agent monitoring tokens, and similar monitoring credentials should be treated as confidential.
These credentials may allow Runvera to associate incoming monitoring events with a specific Job or Agent.
You are responsible for keeping these credentials private and avoiding accidental disclosure through:
- public repositories;
- browser-side or client-side code;
- logs;
- websites;
- screenshots;
- documentation;
- other publicly accessible locations.
If you believe a monitoring credential has been exposed, you should stop using the affected credential and replace it where possible, or contact us for assistance.
AI Agent Error and Run Data
Runvera may receive error messages and related metadata when an AI Agent Run fails.
The contents of these fields are determined by your application.
You should not submit sensitive personal information, passwords, API keys, authentication tokens, payment information, confidential business information, or other secrets in error messages or monitoring metadata unless necessary and appropriate for your use of the Service.
Runvera does not require the full contents of your AI Agent prompts, model responses, or business data in order to provide basic Run monitoring unless you choose to include such information in submitted fields.
Third-Party Service Providers
Runvera uses third-party providers to operate and distribute the Service.
These currently include:
Supabase
Used for database hosting, authentication, and related backend infrastructure.
Vercel
Used to host and deliver the Runvera web application and APIs.
We use Vercel Web Analytics to collect aggregated usage information such as page views and general traffic patterns to help us understand and improve the Service.
Resend
Used to deliver monitoring and service-related email notifications.
npm
Used to distribute software packages such as the Runvera SDK.
These providers may process limited information as necessary to provide their services.
Their handling of information is governed by their own privacy policies and terms.
Data Retention
We retain account and monitoring information for as long as reasonably necessary to:
- provide Runvera;
- maintain security;
- operate monitoring and notification features;
- comply with legal obligations;
- resolve disputes;
- prevent abuse or fraud.
Monitoring data may be subject to product-specific retention limits.
When monitoring records are deleted, associated history may also be deleted.
If your account is deleted, we may delete or anonymize associated information, except where retention is required for legal, security, fraud-prevention, backup, or operational reasons.
Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service, network, or storage system can guarantee absolute security.
You are responsible for protecting:
- your account credentials;
- Ping URLs;
- ping tokens;
- Agent monitoring tokens;
- SDK credentials;
- other access credentials associated with your use of Runvera.
Service Logs
We and our infrastructure providers may automatically collect technical information such as:
- IP addresses;
- request timestamps;
- browser or device information;
- API request metadata;
- HTTP status information;
- error and diagnostic logs;
- security-related events.
We use this information for security, debugging, abuse prevention, reliability, and service operation.
Email Communications
We may send transactional emails such as:
- Job Late alerts;
- AI Agent Failed alerts;
- AI Agent Stuck alerts;
- account-related messages;
- security notices;
- important service updates.
These operational messages may be necessary to provide the Service.
Sharing of Information
We do not sell your personal information.
We may share information with service providers only as reasonably necessary to operate Runvera.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect Runvera, our users, third parties, or the public from fraud, abuse, security threats, or illegal activity.
International Processing
Our service providers may process or store information in countries other than your country of residence.
By using Runvera, you understand that information may be processed in jurisdictions with different data protection laws.
Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including rights to:
- access certain personal information;
- correct inaccurate information;
- request deletion;
- request restriction of certain processing;
- object to certain processing where applicable.
You may contact us to make a privacy-related request.
Children's Privacy
Runvera is not intended for children under the age required to independently consent to online services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we may provide notice through the Service or by other reasonable means.
Contact
For privacy questions or requests, contact:
Operator: Runvera Contact: runvera.support@gmail.com Country: Japan